Disputes and Complaints

A Higher Professional Standard

A real estate professional’s membership in the Association distinguishes him or her from non-members. REALTORS® voluntarily accept the obligation to meet the standards of practice and conduct outlined in the National Association of REALTORS® (NAR) CODE OF ETHICS AND STANDARDS OF PRACTICE.

This Code of Ethics represents the standard of business practices and establishes a public and professional consensus upon which REALTORS® Members are judged by their peers. Adherence to this nationally recognized Code of Ethics assures the public that a REALTOR® will conduct his or her business in accordance with the Code of Ethics and will provide services that both meet a higher standard than those mandated by law and promote the best interests of the clients and the real estate profession.

Members of the Association are also obligated to conduct themselves and their businesses in accordance with the Association’s rules and regulations, Constitution and Bylaws, as well as the MLS rules and the Bylaws and Constitutions of WeSERV and NAR.

The Association has the responsibility to enforce these standards of professional ethics and conduct. For monetary business disputes, this is accomplished through arbitration or mediation proceedings. For violations of the Code of Ethics, this is accomplished through disciplinary proceedings.

DISPUTE PROCEDURAL FORMS

To begin your dispute, complete and submit the appropriate forms. Once your dispute is received, we'll contact you.

Please be sure to review the following procedures links before filing a dispute.

AAR Buyer/Seller Dispute
NAR Code of Ethics
WeSERV Bylaws & Policy
Before You File an Ethics Complaint

ARBITRATION FORMS

File an Arbitration Request

OMBUDSMAN REQUEST

Many disputes can be resolved by the use of an ombudsman.
We are here to support you and we offer an ombudsman program. This informal mediation process is conducted by a trained volunteer REALTOR® appointed to resolve dispute. Ombudsmen are trained to use constructive communication and to advocate for consensus.

Ombudsman Request

MEDIATION REQUEST

What are the advantages of mediation over arbitration and litigation?
Mediation is less adversarial than arbitration or litigation. The arbitration process produces a decision imposed upon the parties whether they like it or not. With mediation, the parties will optimally settle their differences by consensus rather than by the decree of a hearing panel.

Mediation is more likely to allow the parties to maintain their former relationship. By achieving a “win-win” result through mediation, all of the parties should feel that they are getting fair treatment. This should optimally preserve or even improve relationships between the parties and make it easier for REALTORS® to work amicably with each other in future transactions.

Mediation is quicker and less expensive than arbitration. Because of the less confrontational process involved, mediation takes less time and effort. In addition, under the new NAR requirements, mediation will be offered to members free of charge, except for a nominal filing fee. If the association determines that it must hire an outside professional mediator, the association, not the participating parties, will bear the cost of the mediation.

Mediation is more flexible than arbitration. Mediation provides a casual forum in which the parties can design a creative resolution to their dispute. They have a vested interest in the successful outcome of the mediation and may be more likely to comply with the settlement than if the decision is imposed on them. If the parties cannot reach a settlement, arbitration is still available to them.

Request for Mediation

We're here to help!

For more information about classes and events, please contact us using the information below.
Someone from our Member Experience Team will contact you during business hours to answer your questions.

Contact Information

Toll-Free: 855-931-9294

Southeast Valley:
480-477-5882
West Valley: 623-931-9294
Pinal County:
520-421-1222
Cochise County: 520-458-7802

Our office phone numbers connect to all locations. Our team members can assist you from any location or connect you to someone at another location.

WeSERV Hours

Southeast & West Valley Chapters
Monday-Friday, 8:00 AM-5:00 PM

Pinal Chapter Monday-Friday, 8:00 AM-4:30 PM

Cochise County Chapter
Monday-Friday 8:00 AM-5:00 PM
Closed for lunch 12:00-1:00 PM, daily

All WeSERV offices are closed for state and federal holidays

Walk-ins and appointments welcome!

Southeast Valley Chapter
1733 E Northrop Blvd, Chandler, AZ 85286
Fax: 480-835-1329

West Valley Chapter
9001 W Union Hills Dr, #8, Peoria, AZ 85382
Fax: 623-931-1008

Pinal County Chapter
820 W Cottonwood Ln, #9, Casa Grande, AZ 85122
Fax: 623-931-1008

Cochise County Chapter
125 S. 2nd St., Sierra Vista, AZ 85635
samls@seazrealtor.com

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